Description

Categories: Community Health, Economic Analysis and Forecasting, Publications & Research

Author: Wendy Lynch, Ph.D., Brad Smith, Ph.D.

Publication date: January 10, 2012

This report covers several areas. To begin, it describes consumer cost sharing and general perceptions about satisfaction with care. Next, it describes consumers’ preferred roles in decisions about health care and the characteristics associated with wanting an active role. The report also summarizes how consumers choose medical providers, what types of information they use to make decisions, and consumers’ confidence in finding and applying information to find better or less expensive care. Consumers also provided general perceptions about the safety and quality of care in the United States and about the types of medical errors they have experienced. Finally, this report describes the frequency with which consumers have switched to a different doctor in the past and what might cause them to switch in the future, including cost, convenience, service, malpractice, and other circumstances.

Files

File	File type	File size
CCCHC_Survey_Extended_Report_123011_rev042612.pdf	Adobe PDF	3 MB