SIN 874-1 Consulting Services
 

Altarum provides the full spectrum of MOBIS consulting services to support clients' needs for streamlining and rationalizing their business operations and processes. The framework for delivering these services is our Strategic Enterprise Transformation model, which provides an integrated, robust, modular, and tailored architecture. The techniques, tools, and skills in this model cover strategic assessment, strategic planning, business process reengineering, and business process improvement. Specific consulting services include:

Strategic, Business, and Action Planning

Effective strategic planning is the foundation for any organization's long-term success. By establishing strategic goals and objectives for the organization, a good strategic plan supports prioritization and focusing of people, resources, and effort toward the critical factors that determine success. Altarum provides support in developing, packaging, and disseminating strategic plans to ensure that strategic thinking reaches every member of the organization. Altarum also supports the implementation planning that translates strategic goals and objectives into immediate business action plans; the performance goals, objectives, and metrics that tie plans to outcomes and products; and the follow-up assessments that provide the feedback necessary for continuous improvement.

Altarum's strategic, business, and action planning services support MOBIS by helping our clients develop strategic and operational goals and objectives that define organizational success, and implement the plans, processes, and procedures to achieve them.

Organizational Assessments

Strategic planning depends upon a complete and accurate assessment of where the organization currently stands, as well as its future direction. Altarum can support organizational assessments at every level, from full strategic overviews (including environmental trend analysis and long range scenarios) to targeted assessments of individual business units, processes, or products.

Altarum's assessments evaluate the organization's strengths, weaknesses, opportunities, and threats; identify key performance indicators; and establish benchmarks for future planning and improvements. Activity-Based Costing (ABC) is used for establishing financial baselines. The data, findings, conclusions, and recommendations of our analysis are presented in formal reports and briefings tailored to the client's needs and the target audience.

Altarum's organizational assessment services support MOBIS by providing our clients with a clear, objective, and complete picture of where the organization stands in relation to its stated objectives, baseline standards, and the organization's environment. This picture provides the basis for informed and effective business planning and decision-making.

Program Audits and Evaluations

Altarum provides program audit and evaluation services, including economic and business process analysis. Our analytical toolset includes standard business modeling and financial analysis tools that allow Altarum to quickly develop an accurate and complete picture of the program, identifying critical success factors, as well as the key environmental impacts. Altarum can rapidly tailor existing data collection and analysis tools to meet organizational requirements and provide detailed and timely feedback on the program's efficiency and effectiveness. We can provide rapid "snapshots" of program execution, formal overviews of program implementation, or projected outcomes prior to program initiation.

Altarum's program audits and evaluation services support MOBIS in two ways: ensuring program compliance with external policies and regulations, and providing objective feedback on program performance for internal management.

Performance Measures and Indicators

Effective, objective, quantifiable performance measures and indicators are essential for measuring progress toward organizational goals. Altarum provides a broad range of support for performance measurement at every level of the organization. Our approach is modeled on the outcome-based performance measurement required by the Clinger-Cohen Act [Information Technology Management Reform Act (ITMRA)], and the Government Performance and Results Act (GPRA), and includes explicit links between performance measures and organizations' mission, goals, and objectives. Altarum is well versed in the Balanced Scorecard and other performance measurement approaches proven in the commercial and government sectors. Altarum 's performance measurement services support MOBIS by assisting clients in developing the framework for implementing effective performance measurement within the organization, as well as supporting the implementation of the tools and techniques to integrate performance measurement into daily operations.

Business Process Reengineering and Process/Productivity Improvement

Altarum provides a full set of Business Process Reengineering (BPR) capabilities that can be tailored to fit any clients’ needs. Altarum's BPR approach begins with selection of critical business processes (aligned with the organization's strategic goals) through facilitated sessions with organizational experts. Automated modeling tools develop a complete "As-Is" model of selected processes, and we establish the performance baseline for each. An analysis of the gaps between actual and desired performance is developed using performance benchmarks derived from comparable "best in class" organizations. An assessment of redesigned processes and technology alternatives that can close these gaps is performed, followed by the building of a "To-Be" business model of reengineered processes supported by selected technologies. Altarum supports its BPR process with development of an implementation plan, including performance measures, workforce transformation and change management, and proof-of-concept testing. Altarum’s process and productivity improvement services follow logically from our BPR approach, with the implementation plan providing the basis for applying the reengineered processes.

Altarum's BPR and process improvement services support MOBIS by providing the analysis, design, and change management required in transforming an organization's business processes to improve productivity and adapt to environmental changes.